I'm thinking of writing a monograph or an article on compensation systems. As part of it, I began a list of some of the things a compensation system needs to accomplish. It's a long potential list of objectives -- too long, since no one system can accomplish all too many objectives -- and many of them are contradictory!!
Criteria for a good compensation system:
- It encourages individual initiative
- It encourages working for the good of the whole
- It helps people improve, not just rewards them when they do
- The decision process is seen as based on all the real facts (i.e. thorough)
- Inputs to the process are received from multiple constituencies (group and project leaders, clients, subordinates, peers.)
- The decision process is perceived as fair
- The criteria for differential rewards are well understood at the beginning of the year
- At the end of the process, people know why they got what they got
- At the end of the process, people know what to do (and how to do it) next year to get higher rewards
- It encourages people to work for the long-term, not just latest year
- It provides an incentive (encourages people) to stay
- It can reward a variety of contributions necessary for the health of the firm
- There is an appropriate return to those who built the business
- There's a chance, over time, to achieve the highest levels (i.e. no permanent second-class)
- It does not lock-in high rewards for past contributions that are not sustained
- The system discourages "cruising" (those on a high reward no longer being energetic)
- Timing of rewards does not put firm's cash position at risk
- The system does not allow or encourage "gaming" (such as hoarding credit)
- Individual superstars can obtain a premium reward
Which of these items do you think are most critical? Least? What have I left out?
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